FAQs

Prime Plumbing provides comprehensive plumbing services including leak detection, drain cleaning, water heater repair and installation (including tankless systems), sewer repair, hydro jetting, repiping, water filtration, water softeners, fixture installation, and emergency plumbing services.

Indeed, Prime Plumbing offers round-the-clock emergency services every day of the year, including holidays.

Yes, we cater to both residential and commercial properties throughout Caldwell and its neighboring areas.

A dispatch fee is applied to all new job visits to cover operational costs such as fuel, insurance, and vehicle upkeep. We'll inform you of this fee when you schedule your service.

For residential clients, payment is expected upon service completion. Certain projects may require a 50% deposit prior to commencement.

To minimize drain clogs, refrain from disposing of grease in drains, utilize drain screens, and schedule regular professional cleaning services like hydro jetting to maintain clear pipes.

Water heaters typically have a lifespan of 8-12 years. Consider replacement if you notice rusty water, leaks, or insufficient hot water supply.

Chemical drain cleaners can potentially damage pipes and harm the environment. We recommend mechanical methods or professional cleaning as safer alternatives.

Engaging a licensed and insured plumber ensures proper and safe installation of your plumbing systems, thereby reducing the risk of property damage and hazardous malfunctions.

Prime Plumbing provides complimentary estimates for numerous services, particularly for major repairs and installations.

Prime Plumbing has an exceptional reputation backed by hundreds of 5-star reviews on Google, Yelp, and other platforms. Customers consistently praise their professionalism, reliability, fair pricing, and attention to detail.

Yes! Prime Plumbing holds an active Idaho contractor license and ranks in the top 2% of Idaho contractors with a BuildZoom score of 116. Our technicians are highly skilled, courteous, and thorough—often going above and beyond to educate customers and ensure long-term solutions.

We provide comprehensive plumbing and HVAC services, including: Leak detection & pipe repair Drain cleaning & hydro jetting Water heater & tankless installation Sewer repair (including trenchless) Water filtration & softeners Septic system services Remodel plumbing and emergency repairs Plus, we offer HVAC services, making us your one-stop solution for plumbing and heating needs.

Absolutely! We’re available 24/7 for emergency plumbing. Our service vehicles are fully stocked with tools and parts, allowing us to handle most repairs the same day.

Our commitment doesn’t end when the job is done. With our superior warranty, you’re covered well beyond installation for peace of mind.