“I’ll start by saying this is one of the best customer service experiences I’ve ever had by the whole team at Prime. I first spoke with Jen who was friendly and diligent in getting me a ballpark quote for installing my whole house water filtration and under-sink RO system over the phone which is very rare (if not obsolete.) She gave me a quote and thought I’d shop around, so I did, and Prime was the best price. The other quote was laughable compared to Prime.
I scheduled an in-person quote and was treated by their technician, Guy, who won me over. He gave me an education that I didn’t have to pay for! I ended up shamefully returning my filter that I paid way too much money for and going with Guy’s recommendation which saved me money even after the costly return shipping. I was very impressed with his knowledge and communication skills. From that point on I knew Prime was going to be my present and future choice for any plumbing needs.
Prime then scheduled Guy to install the system, for which I was present for the entire installation process, and he was like a friend—pleasant and trustworthy. Thanks, Guy!
Please do your own research, and if you find a better customer service team and price, let me know! Would rate 10 stars if could.”
– Loren Miller
“Hands down the best company I’ve had the pleasure to deal with. Awesome people, from Lori and Jen who scheduled service and handled payment to Spencer who pumped out our septic tank, in the dead of winter high up in the mountains, where others feared to go. Normally I get paid for my opinion so this is the first review I’ve ever left. Don’t be stupid, use these folks for all your plumbing needs. They helped me out when others just said no. Thank you very much! We are back to poopin’ in tall cotton!”
“I got recommended by a neighbor to give Prime Plumbing a call and ask for Guy to give us a quote for a water softener & I’m so glad we did! Guy was super knowledgeable and gave us a great quote we couldn’t not accept! Exceptional service and friendly service; highly recommended to anyone!”
– Jordyn Lepak
“I only have amazing things to say about Prime! They were professional and they were patience and understanding. I had Knight Plumbing coming to installed the first phase (pipe repair) and they completely charged me twice as much what Prime would. But I was able to connect with Prime just in time to switch and get the job done. They noticed there were code errors and Knight inspection was revoked. A few months later, the sewer back up to my house again so I called Prime. They found the problem and responded right away. The fist Plummer didn’t finish connecting the line all the way to the sewer where the problem was so Prime finished the whole the other pipe side in half day. They took the time to explain to me, show me what was going on, and even Jake took all the pictures I needed. We had to use part of my neighbor’s yard and Justin, Jake and Ken left everything nice and clean. My neighbor is happy as well. The office staff; Jenn, Loren and especially Lisa were awesome. The team Adam, Jake, Ken, Justin, the German guy and another cowboy are very professional to work with. I don’t have the names of the first team that came the first time but they are amazing as well.
What a great team of professionals! Thank you for your flexibility and transparency!”
– Jennie Moyett